www.giftcards.com.au (operated by Coles) purported to sell me a digital giftcard online, which was intended as a present for a member of my work team. They took my payment of $100 immediately but never sent the e-giftcard. I called the following morning and was initially told they were super busy, but when I insisted on speaking with a supervisor was then told there has been a sending error, and that it would be sent immediately. I also emailed their support address below, without response. Nothing arrived.
I called again the next business day, and was told that the e-giftcard was issued by a third party and I should just wait. I immediately demanded a refund which I was assured would happen straight away, but no refund was received. Despite me calling yet again and demanding evidence of the refund, I have still not received anything despite a promise of a screen image of the refund, which has still to appear in my account. I was then hung up on by a ‘team leader’, who was rude and unhelpful, but most critically lied to me, prior to hanging up on me.
The website has a warning about scams…it felt to me that the website IS the scam. They took my money, never sent me the product, and now are refusing to refund me. A fraudulent operation? Keen to hear others’ experiences.
UPDATE: following various emails to them complaining, a refund has now appeared in my account. I won’t buy again from this site, and recommend others exercise caution with it.