Mistakes are being made at the checkout at Coles.
Three apples in my trolley (44c) were scanned as three limes ($3) which were not in my trolley. I reported this to the supervisor and she was most dismissive - as if this was not a major problem. I was pretty much treated as being an interruption to her day. Well this is theft.
I did not get the item which was scanned incorrectly for free - which is the least that should have been offered. Coles seem to be making extra money by scanning items incorrectly ( intentionally or not) and not compensating customers when errors are made. Customers should not have to waste their time correcting errors.
I just happened to notice this error - I spent over $90 so there were many items.
Staff do not seem to be trained well - why is effort not made to make sure checkout operators are careful and take care? Who is training them?
The customer service is very poor overall at Coles with some staff creating poor customer relations. Too big? Don’t care?
Coles is also deleting customer complaints and closing them before resolution. They seem to hate feedback and will reply once , then say the case is closed. “Tick a box” complaint handling. It seems to be the culture at Head Office. No wonder why they end up in the Federal Court.