PhilT
10 April 2017 03:43
42
The consumer guarantee has outs for the telco’s to avoid responsibility. All you need to do is accept their “support” for a mobile service for the CSG to become inoperative for you - just one example.
http://www.acma.gov.au/theACMA/customer-service-guarantee-for-phone-users-faqs
Here are the salient lines from the ACMA FAQ page:
Is my phone company required to inform me about the Customer Service Guarantee?
Phone companies are required to provide information to customers about their obligations and the customer’s entitlements under the CSG Standard as soon as possible after connecting the customer to a CSG service. They must also provide this information to customers at least once every two years.
Where a phone company is aware that it has relied on, or is likely to …
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