As a first-time user of a Ceramic Cooktop. My husband and I find the “auto switch-off, boost, auto heat-up and stop and go” feature bewildering, and hope Choice can clarify its “normal” operation. If professional installers are unable to affirm or give assurance that this is “normal” operation, are customers expected to pay the full price for the service?
The first Ceramic Cooktop we bought for our investment unit was a free standing DeLonghi stove. It was a “Plan B” purchase decision since the preferred Choice-recommended Westinghouse ceramic stove was not available for weeks in any store. A professional electrician and his assistant from Install Right installed the stove, and tested the hubs in front of me for a few seconds. The hub rings quickly turned red so these suggested the cooktop was fine and passed the test.
After two weeks, to prepare the place for lease, my husband and I tested the stove again. We realised that the hubs stay red for only a few seconds then stops. This happens to all hubs, whether or not singly, even if a proper ceramic stove flat-based cookware sits on the hob. We had to postpone our plans to lease the unit since the tenant will not be able to cook.
We contacted DeLonghi who offered an electrician to check our stove out in two weeks. Two weeks without a chance for tenancy was not good, so we contacted our helpful salesman at Bing Lee. Upon his request, I sent a sent a video demonstrating the problem so that he can show it to their in-house electrician and line manager. I explained to him that we not are not happy with the DeLonghi stove since even after a repair (and weeks of waiting), we’d feel like we compromised ourselves with a poorer product/brand or unit. (We paid brand new for a factory second that could break down again.) I requested an exchange to a Westinghouse, even if meant having to pay the $185 installation cost again, and paying extra to upgrade from the DeLonghi model to the preferred Westinghouse. The electrician confirmed there is an issue with our DeLonghi unit and the Bing Lee line manager approved of the product exchange/upgrade.
Days later, the Westinghouse freestanding cooktop was delivered and professionally by another pair of electrician and assistant from Install Right. My husband was with the installers who also tested the hubs for a few seconds only, and were satisfied with the test. (My husband thought that he could just do the more intensive tests on his own later.) However, to our surprise and anxiety, the hubs did exactly the same thing. The hobs stay red only for a few seconds, even with proper cookware. We quickly spoke on the phone with the installers, who had left by then, to report the problem, and ask what we may not be doing right. They couldn’t say whether they can come back to check, nor can they give us advice or instructions on how to make the cooktop work. However, the installer on the phone promised to ring me back. He never did.
Our real estate agent suggested we keep the cookware on the stove and see what happens. We did. To our surprise, after further time on the stove, the hubs turned red again, then off again. In fact, it switches on and off like my iron! This kept happening until the water boiled. I reduced the heat and kept it simmering, this time ignoring how the hub underneath switches on and off.
So, is switching on and off normal operation for a ceramic stove? Is this what the Choice article means when it says, “auto switch-off, boost, auto heat-up and stop and go”? (I hope we came across this particular Choice review while we were searching online for answers.) What does this mean for its power consumption? Were we needlessly anxious, lose two weeks of tenancy, spent extra $185 on installation and $191 for an upgrade to a different stove, bother people, for no reason?
The installer is now charging is for the $156 remaining balance. $20 extra fine if we don’t pay in three days. Should we have to pay when their installer did not bother to get back to us for closure on our issue?