I will condense the details of my experience buying a new Citroen C4 just over one year ago.
6th Nov - signed up for my new car, a Citroen C4
16th Nov - picked up my car, after I had handed over the money and signed all the paper work, when I was sitting in the drivers seat I was told that the reverse camera and the GPS were not installed.
2nd Dec - took car back to get reverse camera and GPS installed
23rd Dec - reverse camera failed, returned car and was told they couldn’t fix it until after Christmas
6th Jan - CD jammed in CD player, car went back in, they fixed CD issue, still no reverse camera, they will call when it comes in.
20th Jan - Reverse camera fitted
21st Jan - CD Player isn’t working
22nd Jan - CD fixed again
27th Feb - radio/CD player dead - took car back and they fixed it.
9th March - CD dead again, but came back on.
12th March - CD dead again, but came on if car was stopped and started
23rd March - signals from CD player, even though I wasn’t playing one.
26th March - Whole system died Easter Saturday, radio CD and reverse camera, took car in and they fixed it.
7th April - CD dead
This is when the manager said to bring the car in so they ‘COULD LOG THE PROBLEM’ I picked up a hire car
15th April - CD dead.
18th April - CD started working again, they wanted my car back again, I asked what did they do when they had it for a whole week? he was unsure. Car went in for a service and came out with a scratch on the bumper - Citroen fixed this.
3rd July - whole system died again
5th July - car returned to be fixed, when I received it back, the whole component in the dash was sitting in my passenger seat, I returned the car and was given a replacement for the weekend - a Citroen C4 just like mine, and sure enough on my way down South the CD player died
12th July - Reverse camera stopped working
15th August - my car was returned to get the new component fitted
16th August - CD player dead plus when using the left indicator the reverse camera comes on!
I had three months of blissful driving
25th Nov - heading down south again and the car broke down 100km away from Perth, we needed a tow truck to take it back to Perth.
My car has been back to the dealership in Osborne Park over 14 times.
This is the condensed history of my car, there are so many stories connected to each visit to the dealership.
The only compensation I have received is 3 free services and $100 fuel card. I am now getting passed around from person to person at Citroen Australia as I don’t think they know how to handle the case, I want to share my story with the Choice Community and see what other people think.