Your parcel should have had a return label on it that says it’s from Coghlans in Victoria. What’s happened is that someone has found the last batch of mail that Bissett had packaged and was ready to post out before the boss told everyone to go home and not come back. So Coghlans, who we are assuming at this stage has been given the contract to be the new Australian distributor as far as Australian subscriptions go, has put their own labels over the top of the Bissett labels and simply put the already packaged stuff into the mail.
Eaglemoss UK have stated that from now on they will be handling subscriptions themselves from their UK offices and they’ll only be letting the new fulfilment centre look after popping everything into the post for us, which again we are assuming is Coghlans at this stage. If you need to contact Eaglemoss for anything concerning your subscriptions then you have the choice of emailing them at australia@eaglemoss-service.com or phoning them via their new Sydney based phone number at 02 8278 7930 which will actually patch you through to the UK office, which also means they’re only answering the phone between the hours of 5pm and 11pm AEST.
For now no one knows how they’re going to deal with direct debits or credit card payments as we all only gave Bissett permission to access our accounts. Eaglemoss has stated though that they’ve got all our details out of Bisett’s database and we shouldn’t have to worry about changing anything. It’s just going to take them a bit of time to get us all incorporated into their own computer systems. Until then, this latest delivery will be the last we get for a while until they’ve transferred all of the Australian subscribers into their own computers. Hopefully by the time that’s all done Coghlans will have their hands on the next batch of issues, ready to deliver via Australia post.
DeAgostini have stated that they too will be following the same model that Eaglemoss is going to be using. I don’t have much information about Hachette Partworks, and no information at all about any other UK Publishers that people were subscribed to via Bissett.
