Yes, part of the fun has been forcing updates to take place even though ‘auto update’ option is turned on. The problem used to be much worse and I did pursue it then but now it is at the point where it is tolerable. I haven’t been keeping a log of what happened and when recently and to me it isn’t worth the trouble of taking it further now. Spending hours on the phone or swapping emails is no fun unless you have no choice, so I just reboot and the streaming service takes us back to where it died and we go on.
With no keyboard or mouse the interface is particularly slow and klunky for debugging and keeping track of things so that you can work through all the combinations of hardware, local network, internet, server, OS and app it is all too painful.
Your point that the combination of hardware and software must be fit for purpose is well taken. In the past whenever a support person has been tempted to claim its someone elses problem I beat them over the head with that and we continue.