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[mark_m]

@RodneyBower

I tried emailing IInet but got no reply.

Welcome to the community @RodneyBower.
Assume through those many years with iiNet you are familiar with iiNet technical support online and by phone 132258
‘https://help.iinet.net.au/

Have you discussed with their tech support team, and if so what feedback did they provide? There are a number of possible explanations for the speeds you have measured. Some are on the incoming NBN side of your service. Others may be with your home networking and devices.

HFC services can slow down due to congestion. It’s not the only explanation. Changing provider will not necessarily resolve speed loss if it is a capacity issue or technical limitation on the NBN side of the service. There is another community topic that may be of interest.

ACCC Reports on NBN Performance

The 9 August 2022 report. Edit: If one is looking for an RSP it is not obvious what useful information can be gleaned from this data, seemingly collected for the sake of collecting and publishing data. Any one aspect seemingly contradicts it being the best when cross checked looking at another. An interesting quote is ‘As the majority of outages last for no more than 3 minutes, outages are likely to have little material impact on end user experience.’ 3 minutes in the middle of a movie, or…

Note:
We’ve a long history using iiNet and previously Westnet. We recently left iiNet moving our home service to Aussie Broadband, although I still have an NBN HFC service through iiNet in the city.