TL;DR: Have you had a bad experience contacting your super fund’s call centre? We’re looking for real stories to support our call for stronger customer service standards in super. Please share by 2 July 2026.
Have you ever called your super fund for help and ended up feeling confused, frustrated or like you were being sent in circles?
We want to hear from you.
Super Consumers Australia (affiliated with CHOICE) is interested in how superannuation call centres are doing. We’ll be releasing some research in July and are looking for real stories to help show why people need stronger customer service standards in super.
We’re keen to hear about experiences such as:
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long wait times
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not being able to get through
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being pushed back online when you needed help
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unclear or unhelpful answers
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having to call multiple times
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difficulty getting support for someone else
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poor support during a stressful life event or vulnerable time
We’d love to know what happened, what you were trying to sort out, and whether the fund actually helped.
If you’re interested in sharing please do so by July 2, 2026.
Your story could help us call for mandatory customer service standards in super. Stories may be used in social media, articles or media work, but we can change names and identifying details. You can be involved at whatever level you’re comfortable with.
Share your experience in the comments below or email me directly at [email protected].
Thanks so much! Your story could help make super work better for everyone.
