If you have a problem with your the air con in your car do not take it to Auto Masters as they are not Auto electricians but yet advertise as if they are. this is my story.
Last year my Air con stopped working and I looked up Air con repairs online and Auto Master name was the first name to come up. Under FAQ they advise.
(CAN YOU FIX MY CAR AIR CONDITIONING SYSTEM Yes, diagnosis and car AC repair of vehicle air-conditioning systems is one of our specialties. Find your nearest branch and book your car in today)
Because of this I booked in my car on the 9/02/16 the man there told me the control panel needed changing as it was not turning the air con on.
they replaced it at a cost of $375
I picked up car took it home turned on Air con NO cold air took car back this the guy there said oh we could check the gas (which I thought would have been done) but no!!! they checked Gas and found no leaks. but now they said it needed a Control valve which cost me $100 total cost $195.
I drove car home after and the air con was cool but I did think it did not seem as cold as normal? I then went on holidays and when retuned did not have to use Air Con again untill this October when I discovered NO cold air.
I was so angry I phoned the RAC for advise and they suggested I phone the Dept of Fair trading which i did. they told me that Auto Masters like any other company have a duty of care to make sure a job is done correctly and to the consumers satisfactory otherwise they must refund the cost incurred by customer.
I decided to give Auto Masters in Armadale a chance to ratify the situation which they said they would do so I returned the car to them on the 25/10/16 and received a phone call to say it needed a new compressor at a cost of $860. As I now no longer trusted Auto Masters I said not to do it and I would pick up car.
A friend gave me the number of a Mobile Auto Electrician he checked out the whole thing and told me he thought it needed a new computer as the compressor was working but the signal was not getting through.
He suggested I take it to Hi-Tech Auto Electrics Australia in Welshpool and have it checked. Sure enough it was the computer that was causing all the problems.
They replaced the computer and at last I have a lovely cold car again.
I have been told by all involved that Auto Masters are not Auto Electricians and should not be advertising that they specialise in this.
Before I took this up with Fair trading or put out a review I wanted to give you Auto Masters a chance to rectify this situation.
I am out of pocked to the extent of $670 and would have been out another $860 if I had left my car in for a Compressor it did not need and I still would not have an Air Con.
I contacted the company who got the Manager of Auto Masters to contact me he told me he was not going to do anything about it. He said as I did not bring it back straight away the second time it went wrong then it was my problem even do I did not use the Air con all winter. So BEWARE community do not take your air con problems to Auto Masters unless its just gas or you will be ripped off.