I am part of a not-for-profit national organisation with 10,000 members. We have to vote for office bearers, so ballot papers were sent with the 1st July magazine. Feedback this year regarding the delayed or non delivery of this magazine has been astounding. While we received ours a fortnight after publication, some members are still waiting a month later and the organisation has had to extend the deadline for receiving votes, now opting for postmark, rather than date received. This wasn't an issue last year.
Some comments from our Forum:
"Australia Post have gone from bad to worse. I used to get the Mag in the first week or so of the month. Last month it had not arrived by the 23rd. I ended up getting the June copy on the 3rd of July. I have not yet received the July copy now over 3 weeks into the month.This is pathetic service. I complained to the Postmaster & the response was that everyone else was complaining too & they couldn't do anything."
"Maybe we should vote Australia Post out. June turned up on 1st of July, July not here yet. I use a PO box and still can't get things on time. Order something from the US and its here in a week even through customs."
"Still not been delivered. 3 months ago I always received it in the first 10 days of the month. "
"Australia post seems to save up magazines. I get three monthly ones and they all arrive together. I subscribe to weekly New Scientist and they usually arrive in bunches of three, every three weeks! "
.... and many noting day by day "xx th of July, still no mag or papers..." and "going away next week so will not be able to vote."
Voting closed 31 July - the organisation, inundated with members who had not received their election material, have extended the deadline to papers POSTMARKED 4 August.
It is becoming clear that a 31 day turn-around to receive something and return it is beyond Aust Post.