With Parcel deliveries through AP we usually receive multiple emails in advance and a tracking number. Also a day or so in advance one or more updates of the estimated day for delivery. This does not need one to have MyPost, in my recent experience.
Although not always timely an AP SMS is received on the day of delivery with a delivery time window. Also advice whether the delivery if not home will be left in a safe place or taken to the LPO. Often however a day different to the estimated day previously advised. Convenience not always assured.
I was wondering if somewhere way back I’d created a MyPost account and forgotten doing so? Post Covid it has been uncommon for us to not have someone here. It’s been several years since we missed a delivery and needed to collect it at the LPO. Red Card advice provided, suggesting no MyPost account.
For any wondering, I was, whether one has a “MyPost” account:
Navigate to the AP home page: auspost.com.au,
Scroll to the bottom of the webpage and look for the MyPost link,
Use the link to go to the MyPost home page and attempt to login using your regular email.
Select the forgot password option. AP will send a reset Password code to your email, or if you do not have an account a message saying that there is no account using that email address. Which is the message I received. It took AP a minute or two before the email arrived. I don’t have a MyPost account, or I used a long forgotten email.
Where possible we direct all to a PO Box which we check at least once per week while doing other business at the Village. The LPO still leaves a card in the box to say there is a parcel to pick up. We usually receive an advice by email that there is a parcel ready to pick up.
As others have previously suggested, tracking and notifications will be provided by AP even if one does not have MyPost. It relies on the sender selecting the option and including your email and mobile/smart phone number.
The system appears to be designed to fail if the sender does not ask for tracking and include the addressee email and mobile no. Hopefully we were all taught at an early age how to correctly address and post a letter. To now include how to correctly address a parcel including the tracking details prior to posting.
AP “solution”, whether a marketing ploy or just a convenient dodge and a work around is the MyPost Account. Looking further at how this service works suggests AP need to link a delivery through the address, registered account name and mobile or email. The matching is done by scanning an image of the addressee details and software. The matching ability is not assured. Hand writing recognition is not perfect. Senders may write outside of boxes. Details may not match letter perfect?
Where the sender does not provide adequate details at posting and select tracking, several possible causes for failure. For recipients with and without MyPost.
Firstly per the OP where one lives outside the AP parcel delivery area. The addressee may or may not have a letter mail service. There’s according to the OP a gap in how AP manage advice a parcel is ready for collection if tracking is not provided, or when the parcel cannot be software scanner matched to a MyPost account. The trigger to provide a red card has either been overlooked or as others suggest withdrawn.
A further issue arises for MyPost where a home with more than one resident. Each resident will need a seperate account. Includes any children likely to receive parcel post. An observation spouses who have chosen to retain their maiden names (more common today including those with professional registrations to not change). Also possible where one may have a small private business and work from home.
For domestic posted parcels, is there also a responsibility for Australia Post to only accept and process fully addressed parcels with address/tracking details verified? Irrespective of whether one has a MyPost account or not delivery failure notification by SMS is not assured.
