AusPost are phasing the red parcel at P-Office to be picked up cards , they are now relying on email or SMS contact to the customer
I have just a small problem with this in that we had 2 parcels sitting in the P/O since the 16/3/2026 and we were blissfully unaware of them , one was even paid as Express Post
It was only that we received another parcel that we went to the P/O
Now this is not the local P/O idea or fault it lands squarely at the feet of someone in Head office who has no idea
So what happens is that anyone who sends us a parcel and does not know or give our Electronic contact details it just sits in the P/O until it gets returned to sender or the dead letter office I guess
Now senders are paying top price for a half a service and as we live outside the parcel delivery radius , so our only means of actually knowing a parcel is at the P/O was the âlittle red cardâ
So I think if no contact details outside of the delivery address are available the P/O should deliver said parcel to the delivery address not just put it on a shelf
We do not get a discount for us picking up the parcel from the P/O so I think a âlittle red cardâ is the correct and only answer to ensure a service from AusPost
Please do not move this post to another area it warrants its own spot , Thanks
The change to digital notices happened in October 2023
Australia
Australia Post scraps paper âattempted deliveryâ cards for some customers
Some Australia Post customers will no longer be coming home to paper attempted delivery cards. Hereâs how theyâll be notified instead.
From 5 October, MyPost customers will no longer see the paper cards informing them that theyâve missed a package delivery.
KEY POINTS
Some Australia Post customers will no longer receive paper cards informing them of missed deliveries.Instead, they will be notified via email or SMS, or through the AusPost app.The change comes after a pilot of the new system in Western Australia.
Australia Post has scrapped attempted delivery cards for some customers in favour of digital notifications.
The change came into force on 5 October and will affect MyPost customers. They will instead be notified of attempted deliveries via email or SMS, or through the AusPost app as a QR code, depending on customer preference, Australia Post has said.
Australia Post said there are 12 million active MyPost accounts and that the nationwide rollout comes after a pilot in Western Australia that started in July.
Like the paper notices, digital notifications will advise customers that Australia Post tried to deliver the package, offer a reason why it couldnât, and tell customers when the parcel will be ready for collection at a post office or a nearby collection point.
Customers will need to head to this location and show their notification or code and ID to collect their parcel, which will be held for 10 days.
In an email to customers, Australia Post said people who arenât registered with MyPost would still receive paper notifications.
It added that going digital would make it easier for Australia Post customers to manage missed parcel deliveries; to resolve the issue of cards getting missed, lost or damaged; to help reduce its use of paper; and âto speed up deliveries for a better customer experienceâ.
âIf youâre unsure whether a notification is genuinely from Australia Post, remember that weâll never ask for any personal or financial details, ask for payment of any kind for any reason [or] ask you to click on a link to redeem your parcel,â the email to customers said.
âThe most secure way to get notifications is through the AusPost app,â it added. Published 9 October 2023 3:34pm
Topics/posts get merged when there is an existing same topic already in the forum
I have to admit i didnt like the red cards, often went missing or wrong addresses leaving you not knowing parcel exists
I registered the SMS and email with an auspost account and defined my default preference to leave parcels unattended.
Iâve found that great because if the seller includes either my phone number or email in the delivery it automatically shows up, and the default preference is honoured without me undated every individual parcel like old days
To ask how many of the reported 12 million MyPost customers actually remember they have a MyPost account?
And if so if they have changed details such as mobile or email, kept these up to date with Aust Post?
It would seem appropriately for AP to take actions to reconfirm with each MyPost customer their details are up to date and correct before transitioning a customer to the digital only advice. Perhaps AP has been diligent and done so?
Most of our deliveries go to the PO Box (card used to advise to collect inside). The few that are to our door are advised in advance along with tracking/progress. Over recent years the experience has been reliable, despite the occasional delivery arriving before the final notice comes thru to SMS. Not AP, more a symptom of our marginal mobile reception.
To ask how many of the reported 12 million MyPost customers actually remember they have a MyPost account?
And if so if they have changed details such as mobile or email, kept these up to date with Aust Post?
Not really pertinent, because parcels donât just appear in route
someone who wants you to get it, sent it;
if you provided an email address or phone number not registered to AusPost it doesnât matter.
Sender most cases would have been sent the tracking number by seller to you as proof of transaction to either the new email or new phone you provided them,
It doesnt need to exist in any auspost account.
Once sender delivers to Australia Post the sender handed your phone, email at the post office, AusPost then sends notification to new email or new phone as well
Donât need to register the account for any of the 4 paths of the tracking number, and if your old email has an account, you cannot access you would just register and new one if you choose to do so Track your parcels - Australia Post
Iâve been using this for many years. Added up over all those years, it is a lot of parcels.
I have found this to be very reliable. In fact I donât recall an instance of failure on Australia Postâs part, and, as another post said, it can be more reliable than the cards that they used to leave.
I receive notifications via email (only). That includes interim emails providing tracking / progress information, as well as an email when the parcel is actually available for collection, and even a final email indicating that the parcel has been collected.
All the replies are great BUT if the sender does not know your electronic details , what happens then
We are outside the parcel delivery area so we have been receiving âred cardsâ for over 20 years , no notification of a change has been received , maybe we should have received a âLittle red cardâ notifying us that âlittle red cardsâ were being phased out
My other gripe is that senders are paying for a point to point delivery not 3/4 of the way with the recipient then having to drive to the P/O to pick up said parcel , senders should get a discount
Now one sender to us has my electronic details but 2 of those parcels sat at the P/O without us receiving any form of notification , so the new system does not work
So 2 1/2 years later we still have not received any notification , go figure
The AusPost complaints system is about as good as an ashtray on a motorbike
I suspect that Australia Post may have them (Collecting and Holding Personal Information is outlined in their Privacy Policy). If one has had a delivery in the past and such details were attached to the delivery, it would be very simple to attach these contact details to a delivery address. Next time a delivery which doesnât have such details completed, the name and delivery address can be cross referencedâŠwhen they match what is already knownâŠthey can be used again.
The only time it wouldnât work is if it is the first delivery of that name to a particular address, or one isnât connected online/has a mobile phone.
If johnny in Cambodia sent you are parcel unannounced without you asking or without knowing your electronic details, would you really miss that parcel? Because that is your example
the fact is if the sender has no such information is way outside normal relationships with anyone, they contacted you somehow to notify you they are sending, be it land line mobile email or even fax
You contacted them somehow to ask them to send something, be it land line mobile email or even fax
you would have insisted on proof of shipping from sender as part your transaction, and the sender demands proof of delivery to absolve their accountability
Not really realistic to argue what if no digital contact details, any more than tossing up my Gold Health cover as not good enough, because what about when aliens abduct me and invoice me for the colonoscopy, its not covered
Hey Carlos , Johnny in Cambodia does not send me parcels but from time to time family/friends send parcels unannounced and these do not generate any electronic messaging and all your other examples indicate you are an AusPost bureaucrat who worries about being abducted or needing a colonoscopy
It is not an example it actually happened so I am not drifting of any path only those talking about aliens and rectal examinations are straying
This system is flawed
The only thing guaranteed in AusPost is upper management bonuses they always arrive on time
Hey phb , suspecting Auspost has my details does not work , we have had many red card deliveries in the past , but that does not guarantee we will now get a notification because it does not
Like birthdays, anniversary gifts, or âŠ..
The question here is what details do your family/friends provide on the package/parcel. There is provision in the address of the recipient for a contact number.
Irrespective of that the AP advisory indicates the red card delivery failure is only being withdrawn if the addressee has an active MyPost account. If you have not received a red card - have you spoken with your local AP outlet and asked them to check if your are on the data base. It may be that you are, you have an active account recorded, and the contact details recorded are NOT CORRECT.
There may be an alternate issue where the AP linkage is by the street address rather than the addresseeâs name. Sound practice or not AP DO NOT check names when placing mail in a Post Office box. The action is based solely on the number of the PO BOX and Postcode of the LPO. Who knows for sure how AP is using their data base for parcels notifications? There is more than one way your name may be spelt and or used by a friend/family. How it might be in the AP database?
Does the AP delivery person even know when they fail to make a delivery that the intended recipient is in the data base as having an active MyPost account, or do they simply know the address has someone with one. It would seem pointless to return with the delivery to the LPO for later collection and to have not left a red card without knowing for sure the recipient has an active account.
Perhaps there is more to be discovered concerning what has happened with @kdat25 delivery failure notifications. Another avenue for complaint and if seeking resolution.
sounds like if someone knew so much about me to know my DoB, club membership or Marriage anniversary they know way too much about me to not know my email or phone
Well the sender has a responsibility to at least send you the Parcel Tracking ID, they do want you to get it afterall, and that ID is far more useful than any red card, the red card is an end of delivery fail back,
The ID is far more useful to consumer and sender, its why the sender paid the money
to See the parcel arrive to distribution center, cross state lines, traverse suburbs, arrive locate Post Office, collected by local postman, attempted delivery to address x
No , in our case mark_m it is not a delivery failure it is a notification that a parcel is at the P/O , we do not and never have had a parcel delivery service
As I have previously mentioned we are outside the parcel delivery radius
Also they sender as mentioned pays the same for 3/4 service because we still have to go to P/O to pick up said parcel
I have the auspost app installed and find it excellent at keeping me informed of my parcel deliveries. Admittedly sometimes parcels are taken to our local PO when Iâve been home so Iâve either not heard them or they not attempted to ring. Iâve also got a PO Box which I get a text message to say if there is mail in. Parcel notifications again come through the auspost app including a QR code to open the parcel locker.
The little red cards are good for those who arenât tech savvy and donât have the app or a mobile that they can install it on. I know a few elderly people who still have landlines but I think they are in the minority.
The auspost app is definitely the best solution, also the sender sends me notifications when my parcel label as been created and then when itâs despatched. On the auspost app you can see the tracking so know when it is going to arrive and if you arenât going to be in and want it left somewhere or want someone else to collect it you can add these details before itâs delivered.
Perhaps service that is less than 1 but if you actually looked at all the costs, the fraction will depend wildly on the parameters (location of sender, location of destination PO, mass/volume of parcel).
Most likely AusPostâs decision to phase out parcel cards is irreversible and you should be working out (and fixing) why the notifications are not 100% reliable for you.
Have you discussed this problem with your local PO? (I understand that you said that the decision is not their fault but nevertheless they may have been given information that they should supply to customers who query it.)
Have you discussed this problem with AusPost more generally?
Hey Katgrace , yes I have a mobile, yes I have a landline , and yes I am tech savvy but we still do not get notifications
Hey Person the destination is always the same âMEâ but have you sent a parcel lately and seen the price being charged , they should be chauffeur delivered for the price
Read my previous comment about Auspost customer service
To all respondents I am not in the Metro area so in some cases your examples are irrelevant to my situation
Probably need to check with auspost why your parcels arenât showing up in the app. I find sometimes they donât show up so grab the tracking number from the sender and add it to the app.
I live rural in Tasmania but we receive excellent service from auspost and always have tracking for all our parcels and have never had issues to our home and PO BOX.
Maybe we are the exception I donât know. .
Maybe a PO box is an option
You need to download the Australia Post app and take responsibility for your deliveries. When you check out online, make sure to add your email address and phone number.
Typically, Australia Post will match your details and the parcel tracking will automatically show in the app. If not, you can manually add the tracking details when the store you purchased from sends them to you.
If anyone has mailed you a parcel without tracking, then of course itâs not going to show up in the app and you wonât receive notifications. Personally, I would never shop with anyone who doesnât provide tracking. Anyone sending a parcel should always pay the extra expense for tracking. If a parcel without tracking gets lost, thereâs no compensation and no proof that the sender even sent it.
I receive parcels from different delivery companies and always take responsibility for tracking them electronically.
Cards are being phased out, so itâs best to find solutions and adapt. Ask family and friends to send with tracking, and keep on top of your parcelâs journey. Donât shop with any business that refuses to provide tracking.
There are two elephants in the room that havenât been discussed yet (and, yes, I do have a Mypost a/c and have used it for years). One of them is the sheer volume of scammers sending Auspost notifications via texts. Right up there with the texts regarding unpaid toll road bills etc, I flatter myself that Iâm too savvy to be caught out but only recently my MIL was scammed with a text purporting to be from Aus Post. I totally understand that most people will recognise them as bogus but there are obviously more vulnerable members of our community who are being taken advantage of in relation to this.
The weakest link is in fact the couriers that Aus Post are now required to make use of due to the proliferation of online shopping. I am sympathetic to the plight of the courier (overworked and underpaid) but I have had many, many botched deliveries, especially of late, that have made my life a misery. I order wine online and have had one particular delivery left at my letter box within metres of a busy road when the instructions are always âleave at front doorâ or âleave in a safe placeâ. The front door of the house is 50 metres away so it was only good fortune that someone didnât steal it. Other deliveries are misdelivered to our neighbour at 44a rather than 44 and vice versa, this has happened innumerable times. Then there are the ones that go to a completely random address for no apparent reason, photographic evidence is not always available but when it is, it is still all nigh impossible to establish the identity of the address. Another bugbear is that on many occasions Aus Post ninjas have crept up my drive neither knocking on my front door or using the doorbell and have then taken my item to the LPO despite the fact that I am home at the time sitting in my living room awaiting a deliveryâŠ
Yes, got a few of those asking for my details because a parcel couldnât be deliveredâŠwas easy for me to spot as I wasnât expecting any deliveries, but can be a trap for those taking the notification at face value..
