I had similar random failures of an Apple iPhone. Apple Tech support didn’t want to know about it. The retailer had it checked, no problem found (as expected if they were not using it daily). Fair Trading registered a complaint but then said that the retailer had done what was required by law (the check). After 3 months of huge frustration the phone failed while I was at the retailer’s shopping centre. I took it in and asked them to witness its condition, after which I would take them to arbitration (the next step as advised by Choice and Fair Trading). After reviewing my previous emails to them they replaced it on the spot with a new iPhone. The whole saga left very angry and frustrated.
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