ACS Bathrooms

[PhilT]

@PhilWW

I don’t know precisely what you call a documented letter of complaint,

This older post might help

Revitalife Sleep Solutions - complaints

Welcome to the communtiy @Cooper4344 It may be worth your while to read about the Australian Consumer Law and citing their advertising, the T&C on your purchase contract, and any other relevant factors, send them a formal ‘letter of complaint’. Perseverance may pay off but depending on how and when you purchased, questions you asked, claims the salespersons made, and so on, you may have ‘bought the farm’ and the ACL might not apply. It may be categorised as a change of mind or that you were …

Based on your comments it appears ACS Bathrooms may be one of those companies that flouts the law and knows the bounds and toothless nature of our ‘consumer protections’ that only work when a business is willing to engage.