Hi @Tungsten, it is a difficult one. It is unfortunate circumstances which won’t occur all that often.
You will find that the booking you have made will be with the business which operated and/or owned the accommodation business before the sale. After the sale, it is likely that the new owner will be a different operator/owner and different registered business.
This poses challenges for the new owners, as your relationship/booking is with the previous owners. Things like insurance become a nightmare…as whose insurance covers you during your stay (the business which your prepaid your room with or the new owners at the time of the stay).
It is also possible that the old owners heavily discounted their accommodation in increase bookings to make the sale more attractive to potential buyers. This discounts is borne by the old owners and not the new ones.
It is also possible that under the contract of sale, bookings weren’t transferrable, thus meaning the new owners have no relationship or booking with you. You only have a booking with the previous owners which no longer have accommodation to offer.
Cancelling your booking tends to indicate that the new owners didn’t want to transfer the booking across to them (usually this is done by cancelling and then offering to rebook with them at the same price…or asking if you want your booking transferred to the new owners and once done, a new booking confirmation under the new owners are issued). Doing such may have been good business practice/customer relations if the offers for the bookings/room rates were similar.
You have to remember there are two different parties in play. The old owners who you had a booking with and the new owners which you don’t have a relationship with.
The old owners would be responsible for your old booking, while the new owners will be responsible for any new booking made with them.
Therefore, while it might be the same building/accommodation, one can’t say that they have deliberately cancelled the booking so that they can resell at a higher price.
We went through a similar scenario when we purchased our accommodation business a few years ago. We sought advice and transferred pre-sale bookings across to us and made it clear in the contract of sale. We fortunately has a long contract and also conditioned that there were not to be any pre-paid bookings made prior to the sale. The reason for this is we didn’t want to take action to recover prepayments made and not disclosed at settlement. Transferring accommodation business can be messy, especially when there are prepayments, bookings at different rates etc. The previous owners had discounted some of the bookings unbeknown to us (one finding out on handover we weren’t unimpressed). Fortunately this panned out okay for us as the Friday after settlement Australia went into Covid lockdowns and all bookings made prior to settlement were cancelled by out guests.