A manufacturers warranty period does not necessarily apply

Just because a manufacturer states a certain period of time for the warranty does not mean that is when the warranty cuts of. Victorian Consumer laws states:-

If a product turns out to be defective, the consumer may be entitled to a repair, replacement or refund (depending on whether the problem is major or cannot be fixed).

This applies regardless of whether the product is still under warranty.

Just because it says it on an included piece of paper with the purchased item does not mean you need to accept it.


Hi @jeoffer, that’s correct and it applies across Australia.

Under the Australian Consumer Law, most goods and services sold come with automatic consumer guarantees - these apply for a reasonable time depending on the product, which can be longer than the manufacturer or extended warranties. For example, you might buy an expensive TV that fails after three years, but only has a two year manufacturer’s warranty. Even though the warranty period has expired, you might still have a right to a remedy under the Australian Consumer Law.

Under the law, if a product fails to meet the consumer guarantees (e.g. it is not of acceptable quality), then the consumer is entitled to a free remedy. And even if the product is still under the manufacturer’s warranty, you can assert your consumer guarantee rights against the retailer if you choose to.