Our Sunbeam espresso machine started making an ominous hissing sound when making coffee a few weeks ago. A hose had split and was leaking.
The first pleasant surprise was I was easily able to get the top plate off and see most of the workings. Initial reaction was of quality. I was impressed to see all the water lines used brass compression fittings so really easy to repair.
I was unable to find a retail supplier of a replacement hose. I contacted Sunbeam customer care as a bit of a ‘hail mary’. Their response exceeded expectations. The confirmed they did not sell replacement hoses but said they would ship a replacement free of charge. I did not expect that!
Hose has been received and machine is working flawlessly again.
Really pleased that I was able to repair this expensive machine and avoid another appliance prematurely adding to landfill for a small but irreparable fault. It’s clear Sunbeam had repairs in mind when this machine was designed. Top marks.
In terms of customer service I can’t image you could ask for much more!
