I once was a devotee of Self service Checkouts. NO MOREâŠ
The hope is that the majors can slip price rises in under oneâs nose. Mistakes and the amount of terminals that now have reduce access to âreal moneyâ is worse.
Not to mention the reduced staff levels. Went to my local COLES and when getting to the Self Service corral, I was questioned by the staff member, as I had stopped at a terminal that clearly was marked as âCARD ONLYâ. ( I was happy to pay with my card). Staff member are you paying âcash or cardâ- said to the lady, âcardâ⊠Scanning to the end and my loyalty card was the wrong card from my e-wallet. I waited 6 minutes while the staff member was helping other people with issues on terminals. I said to the staff member upon her arrival. I wonât bother, and chose to leave. Sir is there a problem, so I explain that I knew I was using a card only machine, and although I understand "it was not her choice to implement the self service terminals , I was held up due to numerous malfunctions on other machines. Now she is run off her feet. AS I turned to leave other (two customers) chose to âadvise me to be nice to the staff member! I turned to the customers and reminded them that I had not been abusive or sworn at the staff memberâ. I was outlining my displeasure to the delay - which should be referred to their management. I turn to leave the self service corral - and I am unable as the staff member needs to open the damn doors to let me out!
I proceed to exit the store and get abused by customers who believe I have been rude.
I drive to the nearest Store down the road which also is a Coles. Proceed to shop and once again I am pushed into the Self service corral. The store is busy, and the 3 manned registers have lines at them. Yep you guessed it, I have a scanned item that needs to be verified by a staff member. This time I wait 7 minutes while a staff member rushes around the frontend of the store fixing other terminal errors, and attending to the tobacco counter at the front of store. There is only one terminal- for a staff member to man. I am not the only person waiting. There is an elderly gent who needs help, and he waits for 10 or so minutes as well.
Finally when the staff member arrives, I ask to speak to the most senior staff member of the store ( as it is a SUNDAY). The staff member is called via the two way radios that staff now wear. I waited another 10 minutes with no one attending. The staff turn to paging the staff member on the Public Address system. And still another five minutes later NO ONE presents!
I outline my complaints to staff, who are already run off their feet, as succinctly and quickly as I can. They record my telephone number and assure me that they will ensure that the store support officer will call me tomorrow!
Stay tuned for the outcome. This is not the first time I have encountered this poor service and I chose to complain. Like I tried to explain at the first store where customers claimed I wasnât being nice. I have a right to complain if I am impacted. My complaint although TERSE, wasnât abusive or rude! But they were trying to win brownie points with the staff. I wasnât making my complaints personal, and made a point of saying to staff, âI know you didnât make the decision for these terminals, my gripe is with your managementâ, but I was howled down as a complainer.
It is bad enough that I am corralled and now contribute to the MILLIONS of profits the DUOPOLY makes in the shopping centre race, not to mention the pittance they pay at the producers/farm gate! I am supporting the little bloke nowâŠThe corporates can make their profits from the people who choose to be the sheep and -complain about the lost Australian JOBS without taking a stand to callout the poor service!
This just contributes to more theft, as staff are reduced. The prices will sneak up to build the duopoly profits while our young will be done of JOBS !