Hi, I apologise if this is not the correct forum however thought I’d run it past the community hoping someone can help.
Around 6 weeks ago I ordered a new phone case from CaseBuddy, on line. When it turned up the zip broke on opening it. It cost $85.00.
I have tried every way stated to make contact without success, they only have a ticket system via email, and obviously they don’t bother to check that.
I just don’t know where to go from here. I have sent 3 messages with no response.
Thank you
Cheers
Your next ‘stop’ should be to lodge a dispute with your credit card issuer noting issuer dependent, you have a finite time to do this, often 8 weeks so time would be of the essence.
While Victoria centric this applies across Australia and each state has its own similar pages available.
A broken zip is a product not as described (the description did not include a broken zip).
Dromana. That really rings a bell. In another thread about Weber BBQ fraudsters one lot were registered for their website in that bayside suburb of Melbourne. Coincidence?
Anyway, I would have nothing to do with a business that had their contact details as a PO box and no phone number.
The 7 ways to spot a scam site is a good start. I would add one caution though, it is a bad sign when there is no Oz ABN but having an ABN does not necessarily mean they are kosher. We found with machinery scammers they can use Oz addresses, genuine company names and ABN but this is all unknown to the real company.