Another useful data point - if one is willing to wade through the data, is
There is also a disparity between those who need support and how much and those able to provide their own support save for reporting ‘down’ to the RSP. A good call centre can be invaluable. AussieBB seems to consistently be atop that metric.
Locally there has been a common disconnect between the power company causing a power loss to a local NBN ‘pit’ and NBN knowing [not] about it - it gets tedious when NBN posts it as being ‘under investigation’ while the power company shows a planned (or less often unplanned) outage and voila, up the NBN comes shortly after the power out window is over. Magic? It is difficult to know whether any RSP is better than another in those cases beyond time on hold (if any) and how tech savvy the support agents really are…
