Colour me gobsmacked. Consumer Affairs rang today 6/12 and we had a good chat. Without the details being included here and considering the business’s response to date:
They agreed my rights to a repair in a reasonable time have been violated compounded by the business’s reluctance to provide an ETA of the repair. Considering the business’s lack of engagement the way forward is through VCAT claiming a full refund and costs.
Great effort from CAV in spite of the auto-reply, and accepting the reality they don’t have ACL enforcement powers.
