My local shopping mall put out the ATM service to tender. Unfortunately, the Westpac managed service, which was well serviced, managed, easy to use and completely free, has been replaced by ‘Next Payment’ which is awful to use, and charges $2.50 for a simple withdrawal or even a bank balance.
The shopping mall agent has done the dirty on customers, by going for the cheapest service. The shops aren’t particularly happy about it, but the bigger stores are willing to step up and provide card based cash withdrawals.
I’ve e-mailed Next Payments telling them how I feel and from the groups hanging around the ATM all complaining, I’m not the only one. Have spoken to the site agent so they also know that the replacement ATM is making waves of complaint.
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