One of my concerns not covered by the ACCC is the proliferation of non-OEM replacement batteries and counterfeits.
We have experienced buying a replacement Li-ion battery for a Samsung tablet. Samsung no longer kept spares, so we had to try and find a OEM battery replacement. Searching online many sellers, including bricks and mortar shops that sell electronic spares, claimed they have Samsung OEM batteries, even though they were no longer produced by Samsung.
We ended buying online only to find on the batteries arrival, that while it was badged Samsung, the battery was non-OEM. It swelled and ceased working after a couple of days. We got a refund.
Tried another seller selling Samsung labelled batteries claiming to be OEM, but these weren’t OEM either. They were slightly smaller and thicker than the original OEM one we had. We tried this battery and after about a month wouldn’t charge to full and could only get about 30 minutes use from the device. It has also swelled. Contacted seller but the seller had disappeared. Lost the cost of the battery.
Ended up putting the original OEM battery back in the device even though it had deteriorated, it was better than risking buying another online.
Knowing what is a quality OEM replacement is impossible and it is likely if one can’t get an OEM battery from the manufacturer, they could be buying batteries of dubious and interior quality, possibly risking fires and/or equipment damage.
