That (f) section in not contained in their Singapore list of releases, that ToS part 5 stops at (e). Why is it different for us? I don’t know but I certainly am worried about the language used throughout Section 5 of their ToS. Found what Optus provides in this way of disclosure clauses, maybe better, maybe worse and maybe the same depending on interpretation.
My point about (d) is that without any “authority” beyond being a shareholder (strictly speaking that means a single share) they can release all of a client’s data to them.
(b) means by it’s language they could release it to the Russian police, the Chinese police, or any Law enforcement agency tasked with dealing with dissidents etc. as long as by their law it is considered criminal activity.
At least in Telstra the concern for privacy is taken into account:
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Under Australian law, the privacy of your personal information is strictly protected. To protect your privacy, Telstra carefully assesses each request and only discloses customer information if the request is in accordance with the law.
An agency requires a warrant to intercept content in real-time. For other information, agencies do not require a warrant but must meet the relevant legislative conditions. In the case of law enforcement agencies investigating a crime, they must be satisfied that the disclosure is reasonably necessary for the enforcement of criminal law and they must also consider the privacy implications of the disclosure.
When responding to lawful requests for customer information from agencies, we aim never to interfere with our customers’ legitimate use and enjoyment of our services."
Here is Optus’ disclosure policy
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How we use your information
Administration and business operations
- Providing our products or services (and those of our business partners), communicating with you, managing your account and billing, and delivering customer or technical support.
- Developing, operating and improving our network, product, service and content offerings, and business processes.
- Security and verification purposes.
- Conducting internal investigations, including in relation to fraud and crime.
- Debt recovery purposes, such as assigning a debt you owe us.
- Employment-related purposes (e.g. verifying your work experience or undertaking criminal history checks when you apply for a job with us).
- Delivery, provision, installation or repair of your device, accessories or service, and maintenance of our products, systems and networks.
Marketing
- Communicating with you to market products and services we think might interest you (including those from our selected partners).
- Developing products and services that may be of interest to you.
- Communicating with you when you have previously expressed an interest in our products or services (e.g. when you have left an item in your online shopping cart).
- Conducting competitions or trade promotions, including with selected partners.
Analytics & Insights
- Deriving insights about you and who you interact with to identify market segments, market products and services, or carry out market research.
- Assessing the effectiveness of our marketing campaigns to optimise our marketing spend and to personalise our products, services, and marketing messages.
- Analysing audience ratings information and anonymous viewing and/or browsing data to understand how you and others engage with our products and services (including our content services).
- Supplementing, matching and analysing information about you with information from third party sources (e.g. from Facebook or Google) to learn more about your preferences and interests and to create aggregated market segments.
- We may de-identify information about you to use and share with our business partners. This information may be combined with other demographic information or anonymous identifiers, to develop aggregated insights to improve our products, services and offers to our customers.
Relevant advertising
- Delivering targeted advertising or other content which might interest you via websites, apps, online services and content services like Optus Sport, including through the use of third-party service providers such as ad-serving/targeting platforms.
Compliance
- Using your information as otherwise required or permitted by law.
When we share your information
We share your information with our business partners and selected third parties for the purposes outlined above, including:
- Our service providers (including our contact and service centres and sales agents).
- Our analytics and advertising-related organisations. This includes providers of ad-serving/targeting platforms and third-party proprietary measurement software, such as OzTAM and Nielsen.
- Our debt recovery agents and credit reporting bodies, such as Equifax and Illion.
- Other telecommunications companies (e.g. to administer number portability requests).
- Companies who collect information and data from cookies and other similar technologies.
- Companies working with us to prevent or investigate unlawful activity (particularly fraud and identity theft).
- Companies related to Optus including companies in the Singtel Group.
- Advertisers of third-party products and services for the purpose of selling or providing relevant advertising on our websites, apps, and other online services (including our content services like Optus Sport).
When we share your information, we put measures in place to ensure your information is kept confidential, used securely and only used for the purposes outlined above. We will not otherwise sell or share information that directly identifies you with any third-party for commercial purposes, unless you give us your express consent.
However, for commercial purposes, we may de-identify your information and share it so that our business partners may combine it with other information. We share this so that our business partners can provide analytical services and anonymised and aggregated insights to their customers and to us.
For example, we may de-identify information about customer characteristics and movements to a business customer so they can develop anonymised and aggregated insights and offer products and services based on these insights for transport planning purposes.
We also share your information:
- To comply with our legal obligations in response to warrants, subpoenas or similar lawful requests for this information (including from credit reporting bodies).
- For the purpose of a transfer, sale or restructure of some or all of our assets or business.
- With government and regulatory authorities and law enforcement agencies, as required or authorised by law.
- With the operator of the Integrated Public Number Database to assist with the provision of directories, emergency services and safeguard national security.
- With directory producers when you elect to have your information disclosed to such organisations. For example, if you choose to have a listed number.
- With emergency call service centres and relevant emergency service organisations.
In some cases, we may share your information with organisations (including some Singtel Group companies, service providers and third parties) located overseas for the purposes listed above (click here to find out where)."
The list of Countries from that link just above for Optus are:
“Singapore, India, Philippines, USA, Canada, the European Union (including the UK), the Bailiwick of Jersey, Mexico, Malaysia, Japan, Israel, Iceland and New Zealand”
All in all pretty open slather on your data being shared. Particularly as many of the terms use “we may” which just means they may choose to do something but may not as well such as the “we may de-identify” doesn’t mean they will.
Yes your TPG one is used as your “User name”.
