Welcome to the community @Foojay
Thank you for pointing the site out.
For many of us there remains the problem of how to not block or fail to answer calls from government (all levels). They are rarely able to leave a return number, and often do not leave a message. The calling number ID is rarely predictable. We’ve had instances where reviews or follow up with the ATO, CentreLink etc have timelines of weeks out to one month or longer.
More recently similar problems have come about with follow up from our electricity retailer or previously one of the telcos. For other than vanilla needs resolution may require the attention of a specialist requiring multiple calls over days or a week. Only sometimes the source number (leading 4 digits plus area code) is consistent.
The only potential solution the government website resources offered was the Telstra Call Guardian fixed line phone service. It has limitations. Firstly being wedded to Telstra. Secondly one needs to be close by the phone to be able to respond as required. A third point is the caller needs to be patient and follow the prompts rather than just hang up. What one might want a scammer to do, but not the ATO or your electricity retailer.
This places greater personal reliance on how one responds when answering a call that one is unsure of. It is not always as easy as only answering callers listed in your contacts.
P.S. Several other topics further discussion on scam phone calls.
‘Phone Scams Warnings - #24 by mark_m
‘More Creative Scams - #25 by syncretic
‘Anti-scam Centre - #10 by phb
