No problem, was just a suggestion as I didn’t know if that had been tried. You can also try to refresh your TV’s software from it’s system menu and sometimes that can jolt the system into working again as things can and do get corrupted.
We have 3 Sony LCD Tv’s and 2 Sony Blu Ray players, all purchased before 2012, which I used to use for watching SBS On Demand and various food networks.
When I tried to do so again in February, each device displayed a message that an update was required and it would not perform without it, so I updated them.
As soon as the updates were completed, each device would only display ABC iView, Nine and a couple of other things.
I sent the following message to Sony but I never received the courtesy of a reply.
“We have KDL40EX700 & KDL32CX520 TV’s and BPDS370 & BDPS380 players.
When I tried to watch SBS On Demand today, the BDPS370 wanted an update done.
After the update, it no longer has SBS or most other previous programs available.
I then tried using the BDPS370 with exactly the same experience and result.
I also tried both TV’s and they no longer have SBS or most other programs available.
I see that SBS On Demand website only lists Sony TV and BD from 2012 as useable.
Why have these updates been provided which has destroyed my ability to watch catch- up TV?
Is this a scheme to try to force your customers to update?
I will now watch the first 2 episodes of Knightfall on my Sony laptop with a magnifying glass.
From what I discovered with Google searches, it appeared the issue was to do with content licensing, and it appeared that older devices were less secure in preventing copying of programs.
Extremely annoying and most disappointing to say the least.
You may remember that Sony was the if not just a lead antagonist in the development of region encoded DVDs (see how well that went over a few years as region-free became available), and subsequent hard edged measures to protect licensing revenue. I refused to buy anything Sony for nearly a decade as a result. In 2011 we bought two Sony TVs on closeout sales. Even though I was anti-Sony I was above shooting my toe off just to spite them. It did not take long to be reminded why I avoided Sony. My solution was to front the TV’s with PVRs that have apps, catch up, and so on. It has worked well. My next TV will almost assuredly not be another Sony, going back to my distaste for their business practices.
FWIW Sony is not alone. I bought a top end Fujitsu notebook with Win 7. Fujitsu refused to license the requisite Win 8 fingerprint software for that model even though they supplied it for the near identical next model up. The software would not run in any compatibility mode making the fingerprint reader useless. End of Fujitsu relationship even though it was otherwise a superior notebook. Then my ‘new in March 2013’ Asus UX31A Touch was delivered with Win 8 but Asus refuses to supply ANY Win 10 drivers for it. One can troll the Asus site and get them all from other models’ repositories and they have worked 100%. End of Asus relationships – who will be the last standing we want to do business with based on their business practices?
For the latest state-of-play with regard to SBS On Demand and support on various hardware, you can follow links from here:
I have three smart TVs and a smart PVR. The oldest is a 2011 Samsung which several years ago started withdrawing the various applications. Netflix and SBS went long ago, and I no longer bother with any of the so called smart functions. The LG has also started doing the same. To date only the most recent, a Sony is still intact.
When my so-called smart TVs started doing this I contacted the companies and got no response except that, that is what happens over time.
I would never buy a smart TV again. I think the best solution is to use a Chromecast on the TV and cast from the laptop/tablet, or purchase a Telstra TV box (mine came free with a bundle and it is actually a Roku) and attach it to the TV. It has all the streaming apps and Telstra seems to be committed to updating/supporting it. There are other brands similar to the Telstra TV box such as Roku or Apple TV but I prefer the Telstra version.
Yes & no regarding the app issue being a licensing one. Yes in regards that the company providing the vehicle (in this case Sony) is not willing to pay the content provider to cover the cost of updating the app for older product vehicles.
The no part is that it’s the content provider (in this case SBS) who decides what vehicles they are going to have their app working with, and it’s the content provider who makes changes to the apps. SBS have made a decision here that they will only pay for an app that runs on the latest model vehicles, so you can’t really blame Sony or anyone else for a decision made by SBS. SBS state this in a round about way here:
I’m no fan boy for Sony and their business decisions in general (no backwards PS3 game disc compatibility for PS4 a case in point). In saying that I cannot agree that companies such as Sony be held to account for decisions made by their content providers such as SBS. It would be a very nice thing for the end customer if Sony, Samsung or other hardware makers spent the money on making compatible apps for all available entertainment options out there, but not a serious option business wise.