You need to compose a formal ‘letter of complaint’ and send it to the retailer from which you bought the fridge, getting a receipt. Use the community search function as there are many links to the Choice article and ACCC Consumer Law pages as well as tools to help compose one and advice from members on the content. Note the retailer is responsible and they cannot fob you off to Samsung. You may be entertained by searching Harvey Norman franchisees who have been fined $100,000s for misrepresenting consumer rights and fobbing off their customers.
A 3 year old fridge should not be having such problems, yet ice automatic ice makers are notoriously unreliable overall from total failures to leaking to operational issues such as yours.
Talk is ‘idle chit chat’. You need to go formal and if you do not receive reasonable engagement that ‘paper trail’ can be taken to Fair Trading to lodge a formal complaint.
Please let us know how you go, or if you need additional guidance. If you are a Choice member you can also avail yourself of Choice Help (via the Choice web site) who can guide you through although they can be busy from time to time so may take a few days to get back.
