I’d like to bring to the community’s attention a Fair Trading NSW matter I have underway against Vileda. I bought a SpinMop set for about $55. Within 3 months the mop pole broke. I contacted Vileda to ask where I could buy a replacement. Their response: “no replacements are available, you will have to buy a whole new set” (for $55).
I wrote to Vileda and explained that under s 58 of the Australian Consumer Law they MUST provide replacement parts. They wrote back to say they will not. Vileda is owned by a German Co.: Freudenberg GmBH which either don’t know what their duties are under Australian law, or don’t care. This was the response from Vileda:
“Our representative provided you with the correct information. We do not sell spare parts of our mop system separately as they are only sold as a complete unit, only the refills are sold separately.”
I have reported Vileda’s refusal to comply with the law to Fair Trading NSW and Choice. Don’t support a company that will rip you off and refuse to obey the law.