Calling the ACCC is known to be a waste of time in the first (and often Nth instance) since they do not often take a case of one, only when there is a case of many and a precedent to be set.
Sending a well researched ‘Letter of Complaint’ often gets a good outcome. My experience.
When there is no acceptable remedy forthcoming from a Letter of Complaint VCAT is unfortunately the next ‘stop’ for those so inclined.
