I hope that you enter your usual online bank URL into the broswer rather than clicking on a link in the email…
There have been other reports, even on this community about banks requiring an updatie to customer details. It appears that some of their required information collection has been a bit lax or hasn’t been updated since changes requiring such information (and a response to fhe Royal Commission).
Here is an example…
https://choice.community/t/does-my-credit-card-provider-really-need-to-know/16642
The questions asked seem normal from what I can work out.
