I had a similar experience at a McLaren Vale winery recently. They had a tasting fee refundable on minimum of 2 bottles purchase. Say a case of wine has a 10% discount on $500 and the tasting fee is $20.
A reasonable person would expect $500 (wine) -$50 (discount) - $20 (refund) = $430. The winery did $500 (wine) - $20 (refund) - $48 (discount) = $432. Not a huge difference and I empathise with their business challenges in recent years but I did not take it well because there was either a partial refund of the tasting fee, not a full one as advertised, or the discount was less than 10% again not as advertised.
The lovely counter staff indicated I was not the first to complain; the manager/owner would not budge. I cancelled my $500 purchase and bought the minimum required to recoup my tasting fee.
