In the context of the many posts here and on other forums about the difficulty of getting flights or just a human who can and will help, this is a bit rich.
‘Consumer group Choice has asked the Australian Competition and Consumer Commission (ACCC) for a formal investigation into the matter.’
‘However, the airline argues they’ve been reminding customers to use their points and it’s down to them.’
The translation from the QF position seems to be ‘not our problem’.
