I can’t fathom why Nick Scali has not been featured yet on A Current Affair or hit the press for consumer ethics violations. I wish I’d never bought from this company. Nothing but hassles, phone calls, going round in circles, mistakes, delays. While they have a good product, the customer service experience just doesn’t warrant buying it.
The latest issue is getting a refund owed to me in November 2021 from Nick Scali O’Connor (WA) for a mirror I purchased and paid in full on the day ($690), only to be called some weeks later and told that although the warehouse had one in stock in WA, it could not be delivered and therefore my order could not be completed. The only option I was offered was to wait for another one to arrive on a shipment in May 2022. I declined and insisted on a refund. The store manager, Louis, agreed that a 6 month wait was unacceptable and confirmed a refund would be processed. That was confirmed via email with paperwork. It’s now 27 January - still no refund. I’ve called O’Connor - it goes to the Nick Scali central number. I drove to the store in person last week - got given a business card of the store manager and told to call him directly - the tel number on the card goes to the Nick Scali central number. So I spoke to the lady at the central number today, who referred me back to the O’Connor accounts dept and transferred me to that dept, only to get a voicemail saying ‘no one can answer your call right now, leave a message’. This is a joke, right?
This is the latest in a long list of ‘issues’ I’ve had with Nick Scali over October, November and December 2021, including promises items were in stock at the WA warehouse only to be told they got sold to someone else who wanted it quicker than me and now I’d have to wait for another shipment - or worse, they would try to get my items taken off another customer who wanted it delivered later than me and make them wait (!!!), a drunken sales assistant at the Midland store (at 10am in the morning!), missing items in deliveries, promises of call backs that don’t come, zero follow up, etc etc etc.
I strongly advise anyone buying from Nick Scali to reconsider. The sales people wipe their hands off you once the deposit is paid and sales transaction is on the books; if you call them with a question or issue, they refer you to the warehouse, the service centre, accounts, or the hotline claiming “I don’t deal with questions or issues, all I do is sell the stuff”. It’s an operation where the left hand does not know what the right hand is doing. It’s that bad. Yet you, the customer, who has likely paid thousands upon thousands (as I have done) is stuck in the middle just trying to get some decent customer service.
AVOID THIS COMPANY. THEY ARE NOT WORTH YOUR TIME OR EFFORT.