Parcel delivery problems

[whiplashlady]

When I order something online and pay for delivery, I do expect it to be delivered to my address. Twice in the last three months I have checked my mailbox only to find a card telling me that "we missed you" and informing me that I have seven days to go and pick it up from the local Post Office. I paid good money for delivery of both items, but then had to go and collect it? When I brought this up with the local post office, I was given the "we have no control over the couriers" standard reply. It does seem that Australia Post is charging like wounded bulls for an appalling service - and they don't care. Twice already this year I have sent letters of complaint to the appropriate people, and they didn't even show the normal courtesy of acknowledging receipt of the complaints, never mind actually addressing the problem. Or maybe my letters haven't reached them yet.

[Fred]

Everything is going as planned.

1. Asset-strip a publicly-owned organisation until it's unable to provide a viable service;

2. Force it to become a profit-making venture rather than a public service;

3. When it fails (see 1) use it as a demonstration that private enterprise is always more efficient than a public service;

4. Sell it;

5. Profit (i.e. large "donations" to party coffers).

[maria_lawson]

Mail delivery time and cost

treating

It is another example of the government side stepping their duty by making a semi autonomous business. I purchased a book from overseas and it was delivered to tassie in 3 days. A birthday card from the Gold Coast takes 8 days and we pay extra for that service. What a joke.

[Gaby]

Further to undelivered services: my neighbours were very surprised yesterday that I had been collecting their mail while they were overseas, because they had arranged for mail to be forwarded to their son. A service paid for but not delivered!

[NubglummerySnr]

Had another delivery today which had an excessively distant delivery date estimate via online tracking to make the actual pathetic delivery time seem not so bad.

It began its journey in Underwood QLD last Wednesday, then arrived in Sunshine West VIC on the Friday, where it sat for the weekend and an extra day before finally being sent to Tassie on the following Tuesday, being today. The ETA according to Australia Post's online track service wasn't until the following Thursday. So what a miracle service they provide getting the package here two days earlier than the estimate, even though it would have previously gone from QLD to VIC overnight and then arrived in Tassie after another over-nighter.

I have another parcel that's being monitored via Australia Post online tracking now. It began its journey yesterday (Monday) in Chullora NSW and the ETA for this one is not until Monday next week. As usual, the places I made my purchases from did not give the option to pay the extra for the faster delivery service, so I'm at the mercy of Australia Posts slow it down service

[topsi4]

I've heard that comment before, that email has taken business away from Australia Post, but what of online shopping? Millions of people are now buying online and those items are being delivered by Australia Post. They have now even got their own fleet of epost delivery vans. I have a micro home business and I spend just under $1000 per month at the PO. Double that leading up to Christmas. Imagine the cash Australia Post is taking over the counter every day if a micro business like mine spends this much?

I'd like to use one of the new courier services, but they do not deliver all areas yet.

[fredstanvic]

I don't think the two systems - parcel delivery and envelope (mail) are necessarily connected though - the mail system (I think) was very very profitable, but now with volumes falling there is less profit.
Parcel delivery is much more competitive so inherently less profitable. I believe this is the root cause of their problem.

[grahroll]

My Real Estate posted us a letter 2 weeks ago from Springfield Central to Springfield Lakes a distance of about 3 kms and same postcode. We still haven't received the letter which isn't urgent, just a nice certificate for renters of the month, but why oh why so long to get here. Mind you I had a previous experience of a letter taking over 2 months from a suburb about 6 kms away.

This Australia Post calls "service"!

[mudpuppy]

We have had a run of very satisfactory Aus Post parcel deliveries lately.

However there was one issue where a parcel was sent via Star Track, and when I checked the tracking number on the designated day it said Delivered. But it hadn't arrived - it came the next day, delivered by Aus Post! So Star Track was only responsible for delivery to a central sorting office, not to my home. This information should have come from the sender.

[dominiquedwards]

After watching the checkout the other night on ABC iview I also discovered that Australia post uses it's redirect service to sell our addresses to other companies without us really knowing (I'm sure it's in tiny writing somewhere on the form or online form) and there is no way to opt out. The only way to opt out is to write to write to each company individually and tell them you don't want to receive their mail anymore. Thanks Australia post, so much for confidentiality laws! Although the Australian government doesn't seem to care much about these much at all anyway these days!

[mudpuppy]

By my reading, that transgresses their own privacy policy -

We do not share your personal information with other organisations unless:
you give us consent, or
where sharing is otherwise required or permitted by law, or
where this is necessary on a temporary basis to enable our contractors to perform specific functions.

[gordon]

Not so much a problem with deliveries, but with the Startrack/Auspost tracking system. Today I recieved 2 "Good news, your shipment has been delivered" emails. I'd picked up both of these parcels from the nearest PO (25km away) about 5 weeks ago!

[rcbott]

I am usually fairly positive about Aus. Post and try not to give negative feedback ,however, things might change.

A parcel i purchased was received by Australia post @ 5.33pm Tues. 13 Jun and Processed 7.17am Tues. 20th. Jun.

[hannah.camidge.au]

Got my items late for delivery one time. Not sure why. Some of the issues above are pretty serious.

[Khary]

• Some mail can't be redirected overseas, including Registered Post, Cash on Delivery, Parcel Post and Express Post items, and items which require customs documentation. Applications to redirect mail overseas must be submitted in a Post Office (forms are available in store).

Redirect mail

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Can I have mail redirected to or from an international address?

You can apply to have your mail redirected from an Australian address to an address overseas in any Post Office. However, please note that some mail can't be redirected overseas, including Registered Post, Cash on Delivery, Parcel Post, Express Post and items which require customs documentation.

We are not able to redirect mail from an overseas address to an Australian address. Please refer to the local postal service in the country you would like your mail redirected from.

https://auspost.com.au/help-and-support/answers?c=MaiRed100