From the HN website that differentiates their online store from the bricks and mortar world by:
If you wish to view the refund, return or repair policies of any Harvey Norman store, please contact or visit the relevant Harvey Norman store for details. As Harvey Norman stores are operated by independent franchisees, these policies may vary between Harvey Norman stores.
Many if not most franchise operations play that game. I once had the problem with The Good Guys (franchises), while JBHiFi (corporates) provided brilliant service across stores. Since JBHiFi bought The Good Guys it may have changed. It is worth asking the question to any franchise operation prior to parting with your dollars.
