Now the issue is that a computer is not doing what it should do, and has been sent for service to sort that out. Regardless of what the issue is, the OP does not have a computer and is not getting a satisfactory response from the retailer or servicer.
What to do about that issue?
Iām pretty sure that neither Gregr nor I need to continue debating the academic esoterics of system bugs.
Hi,
Thanks for your thoughts, but this is a basic customer service issue, or lack of is my issue.
So letās just focus on this for comments please.
Thanks
BigKev57, Iād suggest that you need to document the chronology of the situation - i.e. with dates or approximate dates precisely when and how the problem that arose, how it worked previously, any steps you took to diagnose, the confirmation process that Office Works undertook to confirm the problem, and the subsequent communications with both Office Works and Lenovo. Keep it simple, but enough detail to make clear.
If you read the description of PhilTās link, and from what your original post said, you would not have bought the computer if you could not run it with two screens. That makes this a major problem.
Tell them what you need to resolve the issue. Refund or replacement. You might wish to suggest a replacement within x days, or a full refund.
Letās not forget, your warranty is being consumed by this repair by default. They can still repair it and sell it as a ārefurbishedā item after theyāve replaced yours, or refunded you. Thatās their problem, and the cost is built into the original price.
Hi All, Just a quick update on my issue with respect to dealing with OfficeWorks/Lenovo regarding a fault and warranty repair.
After 4 weeks, that included 3 trips to the store, a formal complaint being registered with Office Works HO and several phone call follow ups, I managed to obtain a satisfactory out come.
I finally requested a replacement or refund as I was getting nowhere.
The manager at Office Works accepted my experience was not acceptable and offered to replace my computer tower or refund me the purchase price. I decide to upgrade the tower and paid a small amount to do so.
It is a shame that I had to waste so much time to get an outcome, which should have been offered much earlier, without my having to ask.
Office Works to their credit were let down by their supplier Lenovo, who they advised āAre woeful at addressing any issuesā.
For you, 
For Officeworks,
For Lenovo, 
ā¦ which raises the question: what about your data?
Did they move your hard disk across from the faulty computer to the new one? Some other option?
