Then with the difficulty you currently face getting a response you are satisfied with from the seller, you really don’t have any other option than taking the matter to Fair Trading and then if needed NCAT if you wish to pursue getting some form of recompense. Of course you also have the option of just accepting the current outcome, but this seems very unsuitable in the circumstances you describe.
If you haven’t done so already, I strongly suggest you seek legal advice before going any further forward with the matter to ensure you have covered all possible legal bases, this includes who you should be seeking redress from as it may not be Bunnings or it may not just be Bunnings.
In regards to the time limit imposed by the seller, the ACCC provide this information
Businesses can’t take away a consumer’s rights
The basic rights covered by consumer guarantees can’t be taken away by anything a business says or does.
For example, a business can’t take away these basic rights by:
- displaying a ‘no refunds’ sign, or otherwise saying that refunds are not available at all, or not available at all after a certain number of days
There are free Consumer Legal Advice services if cost is of any concern and we do list some on this site.
I also further suggest that if you haven’t already done so, to make a complaint to the ACCC about the issues, including the time limit imposed by the business, at
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