Miele After Sales Service

Warranty period does not determine if they are still covered by your Australian Consumer Law rights. They could be well out of warranty but you may still have a case using your ACL rights, particularly if they are expensive items for which a user would expect a more durable and long lasting product.

From the ACCC at their page on Warranties (Warranties | ACCC)

" What is a warranty?

A warranty is a voluntary promise offered by the person or business who sold the product or service to you. Once you buy the product or service, the promise becomes a right that can be enforced under the ACL.

Warranties are separate from your automatic consumer guarantees. The consumer guarantees which apply regardless of any warranties suppliers sell or give to you, apply for a reasonable time depending on the nature of the goods or services. This means consumer guarantees may continue to apply after the time period for the warranty has expired."

You could get free legal advice about what further steps you could take at this time, if you haven’t already attempted this. There are many Consumer Legal Advice Centres that can provide support. We list some on this site and these can be found at Free Legal Advice Centres.

For things like ovens, fridges and similar the periods that the ACL would consider reasonable can be many years. In particular if a product is sold on the basis that it is superior or of very high quality this can increase the length of time considered to be reasonable.

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