CHOICE membership

Medical & Pharmacy online booking services

Is reviewing the T&C’s and Privacy of the competing online bookings services something Choice can do?

My local pharmacy will only accept online bookings for flu shots, (via MedAdvisor.com.au). After Healthengine, it’s something to avoid. I was asked to accept Terms & Conditions before it would make the booking. I wasn’t impressed by the words. The T&C’s is a one size fits all titled software license: MEDADVISOR END USER LICENCE AGREEMENT To get to privacy had to click through 3 further links to finally get to (download) the ‘full privacy policy’
So I checked the next pharmacy. This time via myhealth1st.com.au .
Then I looked at my GP clinic which uses hotdoc.com.au

Hardened electronic data compliance isn’t easy and I don’t trust any of these dinky companies. I also want to know they can be sued properly when data is leaked.

I’d hope each has an independent & transparent audit report.
Isn’t it time services like these (and many others) had to provide a clear summary like the telecommunications ‘Critical Information Summary’ ?

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Good points to aspire to, but the LNP doesn’t have any runs on the board for prioritising consumers rights.

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I have been using Medadvisor for a number of years (can’t remember when I started, at the very least 7 or 8 years ago). I joined when I had begun to forget to get my scripts filled, or to be aware when I needed new ones and make the appropriate arrangements. I have never been spammed with medication advertising, or anything other than useful information. I would not even consider for one second not using it. Its helping to keep me relatively healthy.

I don’t buy any suggestion that they are dinky, at all. And for the service they provide? even if they use some of my data… I really dont care. The service is excellent.

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Our local GP sent an SMS yesterday advising we need to book on line through HotDoc.com for Telehealth.

And my regular GP keeps trying to get me to use HealthEngine for bookings. As HE sends out SMS reminders to me for bookings all made over the phone, the battle might be over anyway? There is a longer discussion on the privacy concerns around private practice data management systems. MyHealth Record - Megathread

And this on, HealthEngine in court for allegedly misusing patient data and manipulating reviews.

Products such as HE do more than manage bookings. They also provide practice record management services.

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It is good you’ve had that experience with Medadvisor.

It’s a pity then that they copy & paste shrink wrap type legalese more aligned to off the shelf software than for presentation to users. To me that suggests little regard to the end user. Their approach is the bottom of the barrel compared to several others I looked at.

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I’d skipped through parts of that - will look deeper for relevance. Thanks.

There is quite a significant difference between your information being held on records in a database where the interaction is in the clinic, and information requested/collected on apps and the web and transmitted through the internet and various other systems. I’d like to see independent audits and a transparent report. Audit reports are done & asked for everyday in information technology.

Consumers have a right to know that their information is safe.

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I’d suggest there is little to no difference when it comes to protection of the data or who has access. Better left to those who have recent experience of implementing such systems to respond.

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I received an SMS with regard to the flu shot, from my GP surgery. The shot will be administered by one of the practice nurses, which is fine. But the problem arose when I tried to do as suggested, and ring for an appointment in one of the fluvax clinics. Can’t get through. All lines are busy and even if you hang on and wait wait wait, eventually it rings out. They are all apologetic and so forth, but its not getting the job done. Been trying for a week and have now given up. Might just have to pay for it at the local pharmacy. Or book for a telehealth appointment when at least I will get to talk to someone, and maybe get that fluvax appointment at the same time.

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