Welcome to the Community @Carter16
As is regularly posted, Choice does laboratory testing of products and is unable to conduct after sales service tests that are generally anecdotal/opinionated vs scientifically/objectively based.
That being written, the prior now closed topic about beds
has a number of posts about Emma. It appears when things go well the product is respected, but when things go badly their lack of service comes to the fore. You can find those posts by using the Community search function in that topic.
