In a world that most expect immediate responses, I wonder if not receiving contact within a day or so is reasonable for a rental agency?
While one could argue that it could take a numher of days to respond…especially if the rental agency has reduced staff due to staff on leave, a busy time of the year, public holidays etc, one would expect that a professional business would respond professionally even if they feel hard done by a potential client/customer.
One also should think before jumping in an giving a poor review after a day or so of no contact without attempting additional contact with the rental agency. Additional contact attempts may have been prudent, and why the rental agency was potentially rubbed up the wrong way.
Notwithstanding this, any professional organisation should respond in a professional manner no matter the nature of the contact from the potential customer/client.
Whilst fault may lie on both sides of the fence, the rental agency could have and should have responded appropriately.
