Is Apple still ignoring the ACL?

[PhilT]

It sometimes takes perseverance but my previous experiences.

Apple Service & Repair Issues

The partner has an iPad5 that developed an intermittent charging fault after 2 1/2 years. The Apple Store checked it out and confirmed a hardware fault. The Apple warranty was 12 months and they apparently have a default position re the ACL that case dependent seems to give some discretion but ‘we’ were beyond that leeway. The ‘repair’ solution was $380. The staff at the Apple Store (Doncaster) were very good and when broaching the ACL they advised I should contact ‘legal’ to see if they wou…

A Project for Choice - ACL Product Life Guide

Last year we had an issue with an iPad about 18 months out of warranty. I spent time on the internet, established the expected average tablet life, correlated everything I could find about iPad life, cited Choice advice, and Apple ‘rose to the occasion’. As you discovered it is up to each consumer to substantiate product life, but it can be done.

Contacting the regional Apple MD (Singapore) was ‘helpful’ while contacting the ‘rest of the company’ not so much