Not necessarily expensive, the cost of Fair Trading is free and if going down the formal ACL route this is a required step if a formal letter is not responded to or not responded to in a favourable manner. After Fair Trading it would be a Civil and Administrative Tribunal and the cost for lodging is not an onerous amount (and if successful is claimable as a cost in the CAT). Free advice and support are also available to consumers at Consumer Law centres and we do list some of them on this site at Free Legal Advice Centres.
My advice is to seek advice at a centre or if wished at a paid for law firm. This will give better guidance what the claim’s chances of success are. For the demand in writing, CHOICE and the ACCC provide templates for making the request.
