How bad is OPTUS

Has anyone else been experiencing issues with sending Optus emails to a third party provider? I have been told by Optus (very vaguely) they are “working on it”, but as per a post here last year, some customers seem to have been told Optus will no longer be supporting email.
I am receiving emails again, but continue to have issues, and have lost hundreds of emails (and gained lots of spam).
I contacted the Ombudsman and am awaiting yet another call from Optus.
All very frustrating, and looks like I will have to set up a new email account.
The lack of transparency is infuriating.

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