Claim is one issue, but each insurers PDS is also different with potentially different cover for different events and what is claimable for each cover. It makes comparison between policies at different premiums very difficult.
The cheapest may not necessarily be the best cover for a customer.
In relation to Youi, after the 2015 storms in Brisbane, a elderly neighbour (90 years old) had Youi as her insurer. Youi took just under 6 months to make repairs after the claim was made. The elderly neighbour lived in what was effectively and unsecured and leaking home between the storm and when the repairs were undertaken. Then contacting Youi, we were told that they were waiting for a reasonable quote to come in for the repair works before proceeding with the repairs.
Youi was more interested in saving a few dollars rather than doing what was potentially in the interests of their customer. On a positive note, they (their contractors) did a reasonable job minimising works undertaken in order to make good the property and also repaired the additional damage caused through not repairing leaks in a timely manner…but this did come at a psychological cost to their customer.
