Many auto manufacturers only have updated maps annually so a 2016 map in a 2017 delivery could have been the most current. They sell updates as if they are auto parts at $350 each even though one can buy a portable GPS for half that with ‘lifetime’ updates (OK, generally 5 years or more = lifetime).
The missing roads would be a function of the digital database Tomtom uses. If an area is wrong they cannot just push a button or ring down the hall to fix it.
What precisely are you asking from that action?
Your best answer may not be palatable, but consider demanding a refund for the GPS and an amount for diminished vehicle value if they cannot deliver a map including your area, and buy a portable with ‘lifetime’ maps, or use a mobile map app.
nb. I have not seen a ‘factory’ GPS that displays current speed, probably a liability issue. Do any of them show it?
