You might also drop a few words about HN’s illustrious history in this area.
Some HN franchisees (and HN corporate) are truly slow learners that you were fobbed off!
I neglected to mention since you bought it online, HN Online is a different business than the franchisees! But good news regardless.
You may also contact or attend the Harvey Norman Store where you collected your goods, or where your goods were despatched from, and a Harvey Norman staff member will assist you with any return or repair. This may include inspecting the goods, arranging for the goods to be sent for repair, or providing you with a replacement.
You would have thought HN Online would have long ago communicated this to their franchisees, but apparently not.
