There have been some complaints about this issue on the site in the past. One such topic is linked below
Services Australia is one of my top nominations for hard to contact, their phone contact system at the moment is like getting into the CHOICE site while it was having issues the other day (or I would rather walk over broken glass in bare feet than have to try to phone them to try and get through so I often now just don’t bother trying)…but Services Australia is like it every day.
