I DONOT RECOMMEND FALLON SOLUTIONS - SUBSTANDARD LOW QUALITY Beware: read/scroll all 1 star reviews first!
My experience has been atrocious to say the least. In summary - deceptive practices, coercion, defective work by carpenters and unprofessional conduct by the office and management. I expected the work to be high quality as profusely promised by the carpenter and I’m absolutely devastated with the substandard work performed.
I booked a quote for replace of 2 doors however I was manipulated/coerced into also having 2 new door frames replaced as well , its now evident they use upsell tactics to get more money out of you by suggesting extra repairs that aren’t necessary . The sales pitch “I’m from NZ we are much better trained carpenters and my work is of higher quality than an Australian carpenter. Absolute Rubbish!
The quality of work is disgraceful I didn’t receive what I requested and the two new doors I bought were never installed . I now have 2 door frames that are defective, substandard and misaligned with the old previous doors reinstalled crooked with a lean instead of my two new doors!
There was NO duty of care , the scope of works wasn’t adhered to by the carpenters and the substandard carpentry breaching the QBCC building code. The carpentry was rushed due to a mixup by an office staff member . They convinced and promised me he would do a top quality job - that’s NOT what I received I paid $2987.41 for bodgy defective carpentry that I didn’t need . It’s now evident the sales pitch was another lie.
Secondly,
I want to express my deep dissatisfaction and frustration with the appalling way the office staff has handled the carpentry booking and repair experience. From start to finish, I have been misled, manipulated, ignored, and treated with a complete lack of respect.
I was assured upon making a booking that the carpentry work I requested would be carried out on the same day. This was completely misleading and ludicrous . I waited 2.5 weeks to get a booking . What happened next was totally unacceptable!
On the morning of the scheduled repair — at 6:50 AM, no less — I was informed that a different carpenter would be attending. I specifically requested the same carpenter who completed my quote that assure me he would be doing the repairs . When I refused to accept the last-minute change, the office staff member was rude and hung up on me — simply because I wouldn’t allow her to pressure me into accepting someone else. That behavior is unprofessional, unacceptable, and frankly disgraceful.
I was then fed a series of conflicting and dishonest excuses:
• That the original carpenter “only does quotes” (a lie, as he told me himself that he performs carpentry),
• That “company policy” dictates I get whoever is available on the day (another lie — there is no mention of this in the contract or any communication).
Eventually, I was given the original carpenter — the same one who, according to your earlier lie, “doesn’t do carpentry” — but not until 11:00 AM. It is very clear that my time and commitments are not considered important by your company.
Since then, my calls were continually diverted to voicemail. This is not just poor service — it’s outright avoidance and neglect of your duty of care.
This entire experience has been riddled with lies, bait-and-switch tactics, and deliberate avoidance. I do not appreciate being misled, dismissed, and left chasing answers that should have been transparently communicated from the beginning.
They did not perform as promised . I wish they never came to my house at all I don’t tolerate defective work and lack of transparency and coercion .
Good luck to anyone who tolerates this type of behaviour. I wish I never had Fallon attend my property. I requested they reattend to fix the defective work and they have since refused only to suggest I pay someone to bog all the defects !! I have forwarded a defective carpentry application to the QBCC. I DO NOT RECOMMEND FALLON SOLUTIONS
